Includes bibliographical references and index.

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Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientif.

1. A Shining Light: The Blind Spot Revealed -- 2. Corporate America's IT Organization: Failure Is All Too Common -- 3. Workers as Machines: A Social Pathology -- 4. The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers -- 5. Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath -- 6. What Are We Waiting For? Applied Science at Work -- 7. Empathy and Compassion: The Socially Cohesive and Resilient Organization -- 8. Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity -- 9. The Social Compact: Organizational Citizenship Behavior -- 10. The Servant Leader: Prosocial and Authentic -- 11. Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush -- 12. Designing an Innovative Culture -- 13. Workforce Planning: Maximizing the Productivity of Your Talent-Today and Tomorrow -- 14. How to Successfully Transform Your Organization: Putting It All Together.

1. A Shining Light: The Blind Spot Revealed -- A Race to the Bottom -- Human Understanding Enters the Workplace -- We Have Been Taught Not to See or Feel -- Unlocking Human Potential -- Dawn of a New Productivity Model -- Working Social -- The Social System Is the Factory -- Notes -- 2. Corporate America's IT Organization: Failure Is All Too Common -- Still Broken after All These Years ... -- 1964 -- 1994 -- 2000 -- 2002 -- 2011 -- 2012 -- Unfortunately, the Truth Is Worse -- If We Would Just Embrace and Trust Our People ... -- Offshore Outsourcing: A Deeper Look -- Notes -- 3. Workers as Machines: A Social Pathology -- He's a Good Hand -- The Machine Age: Still Felt Today -- Birth of Corporate Easter Islands -- Our Human Resource Practices Remain Primitive -- Selectively Continue the Past; Fully Embrace the Future -- Notes -- 4. The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers -- A Product of Mind and Emotion -- Limitations of Language and Our Resultant Inability to Communicate -- Social Cohesion and Conceptual Unity -- And the Instruments Keep Changing -- The Encore. A Callback. Bravo! -- Note -- 5. Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath -- Toxic to Competitive Advantage -- Conclusion -- Note.

6. What Are We Waiting For? Applied Science at Work -- Hawthorne Studies -- Pygmalion in the Classroom -- Empathy, Caring, and Compassion -- Organizational Citizenship Behavior -- Mood Is Contagious -- Limbic System -- Maslow: Humanism in the Workplace -- Working Memory -- Mirror Neurons -- Other Thoughts -- Notes -- 7. Empathy and Compassion: The Socially Cohesive and Resilient Organization -- The Toxic Handler: Empathy and Compassion in Action -- Dysfunctional Organizations Have Less Time for Compassion -- Empathy and Compassion: A Research Perspective -- Notes -- 8. Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity -- Designing Collaborative Social Systems -- Why a Collaborative Social System Matters -- Notes -- 9. The Social Compact: Organizational Citizenship Behavior -- Living the Values -- Shaping IT: One Interaction at a Time -- Courtesy Is Contagious -- Giving versus Getting -- Citizenship Performance -- Notes -- 10. The Servant Leader: Prosocial and Authentic -- Opening Night -- Using Social Intelligence and Caring to Lead from Below -- Conducting Styles -- Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success -- Academic Views -- Moving the Group from "I Get It" to "I See It" -- Notes.

11. Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush -- Personal and Social Competence -- Sogence in Action -- Understanding Expression: A Social Skill from Our Past -- Good Vibrations: The Right Social Sentiment Energizes a Performance -- Notes -- 12. Designing an Innovative Culture -- Talent and Mood -- The Human Factors -- Build a Culture of Creativity -- 13. Workforce Planning: Maximizing the Productivity of Your Talent-Today and Tomorrow -- Workforce Planning Gap -- Goals and Process -- Context Diagram -- Outsourcing and Offshoring -- Notes -- 14. How to Successfully Transform Your Organization: Putting It All Together -- High-Level Outline -- Organizational Design -- Strategy -- Tone -- Talent -- Culture -- Institutional Experience -- IT Best Practices: In Context -- Best Practices in Detail -- Win over the Hearts and Minds of the Business -- Conclusion.

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