000			04070cam a2200637 a 4500
001			on1178636276
003			OCoLC
005			20240523125542.0
006			m o d
007			cr |n|||||||||
008			200728s2020 enk ob 001 0 eng d
040			_aYDX _beng _epn _cYDX _dDG1 _dN$T _dUKAHL _dOCLCF _dSFB _dOCLCO _dOCL _dOCLCQ _dOCL _dOCLCQ _dUPM _dOCLCQ _dOL$ _dOCLCO _dWSU _dOCLCL
019			_a1178650282
020			_a9781119751342 _q(electronic bk. ; _qoBook)
020			_a1119751349 _q(electronic bk. ; _qoBook)
020			_a9781119751335 _q(electronic bk.)
020			_a1119751330 _q(electronic bk.)
020			_a9781119751328 _q(electronic bk.)
020			_a1119751322 _q(electronic bk.)
020			_z178630354X
020			_z9781786303547
029	1		_aAU@ _b000067633371
029	1		_aCHNEW _b001089886
029	1		_aCHVBK _b600432068
029	1		_aNLGGC _b428608469
035			_a(OCoLC)1178636276 _z(OCoLC)1178650282
050		4	_aG155.A1
082	0	4	_a388.3/222 _223
049			_aMAIN
245	0	0	_aShapes of tourism employment : _bHRM in the worlds of hotels and air transport / _cedited by Gwena�elle Grefe, Dominique Peyrat-Guillard.
250			_aFirst edition.
264		1	_aLondon : _bISTE Ltd. ; _aHoboken : _bWiley, _c2020.
300			_a1 online resource
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	1		_aTourism and mobility set ; _vv. 4
504			_aIncludes bibliographical references and index.
588	0		_aOnline resource, title from digital title page (viewed on March 11, 2021).
520			_aThe ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.
590			_aJohn Wiley and Sons _bWiley Online Library: Complete oBooks
650		0	_aTourism _xPersonnel management.
650		7	_aTourism _xPersonnel management _2fast
700	1		_aGrefe, Gwena�elle, _eeditor.
700	1		_aPeyrat-Guillard, Dominique, _eeditor.
758			_ihas work: _aShapes of Tourism Employment (Text) _1https://id.oclc.org/worldcat/entity/E39PD37khrqf7883xhBkrV4MGd _4https://id.oclc.org/worldcat/ontology/hasWork
776	0	8	_iPrint version: _z178630354X _z9781786303547 _w(OCoLC)1160093632
830		0	_aTourism and mobility set ; _vv. 4.
856	4	0	_uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119751342
938			_aAskews and Holts Library Services _bASKH _nAH37733420
938			_aAskews and Holts Library Services _bASKH _nAH37579594
938			_aEBSCOhost _bEBSC _n2530919
938			_aYBP Library Services _bYANK _n301396752
938			_aYBP Library Services _bYANK _n16862996
994			_a92 _bINLUM
999			_c12725 _d12725