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_a004.068 _223 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aWander, Frank, _d1957- |
|
| 245 | 1 | 0 |
_aTransforming it culture : _bhow to use social intelligence, human factors, and collaboration to create an IT department that outperforms / _cFrank Wander. |
| 264 | 1 |
_aHoboken, New Jersey : _bJohn Wiley & Sons, Inc., _c[2013] |
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| 300 | _a1 online resource | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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_gpolychrome. _2rdacc _0http://rdaregistry.info/termList/RDAColourContent/1003 |
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_atext file _2rdaft _0http://rdaregistry.info/termList/fileType/1002 |
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| 490 | 1 | _aWiley CIO series. | |
| 504 | _aIncludes bibliographical references and index. | ||
| 588 | 0 | _aPrint version record and CIP data provided by publisher. | |
| 520 | _aPractical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientif. | ||
| 505 | 0 | _a1. A Shining Light: The Blind Spot Revealed -- 2. Corporate America's IT Organization: Failure Is All Too Common -- 3. Workers as Machines: A Social Pathology -- 4. The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers -- 5. Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath -- 6. What Are We Waiting For? Applied Science at Work -- 7. Empathy and Compassion: The Socially Cohesive and Resilient Organization -- 8. Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity -- 9. The Social Compact: Organizational Citizenship Behavior -- 10. The Servant Leader: Prosocial and Authentic -- 11. Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush -- 12. Designing an Innovative Culture -- 13. Workforce Planning: Maximizing the Productivity of Your Talent-Today and Tomorrow -- 14. How to Successfully Transform Your Organization: Putting It All Together. | |
| 505 | 0 | 0 |
_g1. _tA Shining Light: The Blind Spot Revealed -- _tA Race to the Bottom -- _tHuman Understanding Enters the Workplace -- _tWe Have Been Taught Not to See or Feel -- _tUnlocking Human Potential -- _tDawn of a New Productivity Model -- _tWorking Social -- _tThe Social System Is the Factory -- _tNotes -- _g2. _tCorporate America's IT Organization: Failure Is All Too Common -- _tStill Broken after All These Years ... -- _t1964 -- _t1994 -- _t2000 -- _t2002 -- _t2011 -- _t2012 -- _tUnfortunately, the Truth Is Worse -- _tIf We Would Just Embrace and Trust Our People ... -- _tOffshore Outsourcing: A Deeper Look -- _tNotes -- _g3. _tWorkers as Machines: A Social Pathology -- _tHe's a Good Hand -- _tThe Machine Age: Still Felt Today -- _tBirth of Corporate Easter Islands -- _tOur Human Resource Practices Remain Primitive -- _tSelectively Continue the Past; Fully Embrace the Future -- _tNotes -- _g4. _tThe Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers -- _tA Product of Mind and Emotion -- _tLimitations of Language and Our Resultant Inability to Communicate -- _tSocial Cohesion and Conceptual Unity -- _tAnd the Instruments Keep Changing -- _tThe Encore. A Callback. Bravo! -- _tNote -- _g5. _tCase Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath -- _tToxic to Competitive Advantage -- _tConclusion -- _tNote. |
| 505 | 0 | 0 |
_g6. _tWhat Are We Waiting For? Applied Science at Work -- _tHawthorne Studies -- _tPygmalion in the Classroom -- _tEmpathy, Caring, and Compassion -- _tOrganizational Citizenship Behavior -- _tMood Is Contagious -- _tLimbic System -- _tMaslow: Humanism in the Workplace -- _tWorking Memory -- _tMirror Neurons -- _tOther Thoughts -- _tNotes -- _g7. _tEmpathy and Compassion: The Socially Cohesive and Resilient Organization -- _tThe Toxic Handler: Empathy and Compassion in Action -- _tDysfunctional Organizations Have Less Time for Compassion -- _tEmpathy and Compassion: A Research Perspective -- _tNotes -- _g8. _tDesigning a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity -- _tDesigning Collaborative Social Systems -- _tWhy a Collaborative Social System Matters -- _tNotes -- _g9. _tThe Social Compact: Organizational Citizenship Behavior -- _tLiving the Values -- _tShaping IT: One Interaction at a Time -- _tCourtesy Is Contagious -- _tGiving versus Getting -- _tCitizenship Performance -- _tNotes -- _g10. _tThe Servant Leader: Prosocial and Authentic -- _tOpening Night -- _tUsing Social Intelligence and Caring to Lead from Below -- _tConducting Styles -- _tServant Leadership in IT: Giving Credit While Silently Helping Drive Group Success -- _tAcademic Views -- _tMoving the Group from "I Get It" to "I See It" -- _tNotes. |
| 505 | 0 | 0 |
_g11. _tSocial and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush -- _tPersonal and Social Competence -- _tSogence in Action -- _tUnderstanding Expression: A Social Skill from Our Past -- _tGood Vibrations: The Right Social Sentiment Energizes a Performance -- _tNotes -- _g12. _tDesigning an Innovative Culture -- _tTalent and Mood -- _tThe Human Factors -- _tBuild a Culture of Creativity -- _g13. _tWorkforce Planning: Maximizing the Productivity of Your Talent-Today and Tomorrow -- _tWorkforce Planning Gap -- _tGoals and Process -- _tContext Diagram -- _tOutsourcing and Offshoring -- _tNotes -- _g14. _tHow to Successfully Transform Your Organization: Putting It All Together -- _tHigh-Level Outline -- _tOrganizational Design -- _tStrategy -- _tTone -- _tTalent -- _tCulture -- _tInstitutional Experience -- _tIT Best Practices: In Context -- _tBest Practices in Detail -- _tWin over the Hearts and Minds of the Business -- _tConclusion. |
| 542 | _fCopyright � John Wiley & Sons | ||
| 590 |
_aJohn Wiley and Sons _bWiley Online Library: Complete oBooks |
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| 650 | 0 |
_aInformation technology _xManagement. |
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| 650 | 0 |
_aElectronic data processing departments _xManagement. |
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| 650 | 0 |
_aData processing service centers _xManagement. |
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| 650 | 6 |
_aTechnologie de l'information _xGestion. |
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| 650 | 6 |
_aCentres de traitement de l'information _xGestion. |
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| 650 | 7 |
_aCOMPUTERS _xComputer Literacy. _2bisacsh |
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_aCOMPUTERS _xComputer Science. _2bisacsh |
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_aCOMPUTERS _xData Processing. _2bisacsh |
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_aCOMPUTERS _xHardware _xGeneral. _2bisacsh |
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_aCOMPUTERS _xInformation Technology. _2bisacsh |
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_aCOMPUTERS _xMachine Theory. _2bisacsh |
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_aCOMPUTERS _xReference. _2bisacsh |
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_aElectronic data processing departments _xManagement _2fast |
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_aInformation technology _xManagement _2fast |
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_iPrint version: _aWander, Frank, 1957- _tTransforming it culture. _dHoboken, New Jersey : John Wiley & Sons, Inc., [2013] _z9781118436530 _w(DLC) 2012045107 |
| 830 | 0 | _aWiley CIO series. | |
| 856 | 4 | 0 | _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781118583098 |
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