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| 049 | _aMAIN | ||
| 100 | 1 | _aBarwise, Patrick. | |
| 245 | 1 | 0 |
_aBeyond the familiar : _blong-term growth through customer focus and innovation / _cby Patrick Barwise and Se�an Meehan. |
| 260 |
_aSan Francisco, Calif. : _bJossey-Bass, _c2011. |
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| 300 | _a1 online resource | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 504 | _aIncludes bibliographical references. | ||
| 520 |
_a"Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear, relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise, while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth."-- _cProvided by publisher. |
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| 505 | 0 | _aBEYOND THE FAMILIAR: Long-Term Growth through Customer Focus and Innovation; Table of Contents; Preface; Acknowledgements; CHAPTER ONE: WHAT EVERY CEO WANTS; CHAPTER TWO: YOUR PROMISE TO THE CUSTOMER; CHAPTER THREE: DELIVERING TODAY'S PROMISE BETTER AND BETTER EVERY DAY; CHAPTER FOUR: DRIVING THE MARKET BY RELENTLESSLY IMPROVING THE PROMISE; CHAPTER FIVE: INNOVATING BEYOND THE FAMILIAR; CHAPTER SIX: OPENING UP: WHAT LEADERS MUST DO; POSTSCRIPT; END NOTES; INDEX; About the Authors. | |
| 590 |
_aJohn Wiley and Sons _bWiley Online Library: Complete oBooks |
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| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSuccess in business. | |
| 650 | 6 | _aService �a la client�ele. | |
| 650 | 6 | _aSucc�es dans les affaires. | |
| 650 | 7 |
_aBUSINESS & ECONOMICS _xCustomer Relations. _2bisacsh |
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| 650 | 7 |
_aCustomer services _2fast |
|
| 650 | 7 |
_aSuccess in business _2fast |
|
| 700 | 1 |
_aMeehan, Se�an. _4aut |
|
| 758 |
_ihas work: _aBeyond the familiar (Text) _1https://id.oclc.org/worldcat/entity/E39PCFP7PRJKbvk33bQPXPb9Qq _4https://id.oclc.org/worldcat/ontology/hasWork |
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| 856 | 4 | 0 | _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119992554 |
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