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072 7 _aKMC, KMM
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082 0 4 _a658.4/038
_222
049 _aMAIN
100 1 _aTillmann, George.
245 1 4 _aThe business-oriented CIO :
_ba guide to market-driven management /
_cGeorge Tillman.
246 3 0 _aMarket-driven management
260 _aHoboken, N.J. :
_bJohn Wiley & Sons,
_c�2008.
300 _a1 online resource (xv, 256 pages) :
_billustrations
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aTHE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index.
520 _aThe Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.
588 0 _aPrint version record.
546 _aEnglish.
590 _aJohn Wiley and Sons
_bWiley Online Library: Complete oBooks
650 0 _aChief information officers.
650 0 _aInformation technology
_xManagement.
650 0 _aBusiness planning.
650 0 _aInformation technology
_xEconomic aspects.
650 0 _aConsumer satisfaction
_xEconomic aspects.
650 6 _aChefs des services de l'information.
650 6 _aTechnologie de l'information
_xGestion.
650 6 _aTechnologie de l'information
_xAspect �economique.
650 6 _aConsommateurs
_xSatisfaction
_xAspect �economique.
650 7 _aBUSINESS & ECONOMICS
_xInformation Management.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS
_xKnowledge Capital.
_2bisacsh
650 7 _aChief information officers.
_2blmlsh
650 7 _aInformation technology
_xManagement.
_2blmlsh
650 7 _aBusiness planning.
_2blmlsh
650 7 _aInformation technology
_xEconomic aspects.
_2blmlsh
650 7 _aConsumer satisfaction
_xEconomic aspects.
_2blmlsh
650 7 _aBusiness planning
_2fast
650 7 _aChief information officers
_2fast
650 7 _aInformation technology
_xEconomic aspects
_2fast
650 7 _aInformation technology
_xManagement
_2fast
758 _ihas work:
_aThe business-oriented CIO (Text)
_1https://id.oclc.org/worldcat/entity/E39PCGHHRrk4P4TBtGB6C68vd3
_4https://id.oclc.org/worldcat/ontology/hasWork
776 0 8 _iPrint version:
_aTillmann, George.
_tBusiness-oriented CIO.
_dHoboken, N.J. : John Wiley & Sons, �2008
_z9780470278123
_z0470278129
_w(DLC) 2008002760
_w(OCoLC)191697325
856 4 0 _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9780470428511
938 _a123Library
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