Includes index.

First edition: The essence of technical communication for engineers, 2000.

Print version record.

Preface; Preface to the First Edition; Acknowledgments; Introduction to the Art of Communication; PART I: The Written Document-Prose and Panic; Chapter 1 Planning the Document; Making the Connection; Establishing the Flow; Providing the Reinforcement; Zero-Time Planning; Chapter 2 Acquiring a Healthy Writing Attitude; Preparing to Write; Anticipating the Readers' Needs; Enthusiasm: Enjoying It and Avoiding Writer's Block; Zero-Planning Attitude Adjustments: Theirs, Not Ours!; Chapter 3 Producing the Document; Simplicity: Why Overcomplicate the Task?

Isolation: Get Away from the InterruptionsZero-Time Preparation Techniques: They Get What They Pay For!; PART II: The Formal Presentation-Dissertation or Disaster; Chapter 4 Planning the Presentation; Making the Connection; Providing the Flow and Reinforcement; Zero-Time Planning; Chapter 5 Acquiring the Successful Presentation Attitude; Preparing to Present; Taking the Proper Precautions; Developing a Healthy Indifference; Zero-Planning Attitude Adjustments; Chapter 6 Conducting the Presentation; Poise; Confidence; Dignity; Zero-Preparation Presenting; Handling the Video Teleconference

PART III: The Informal Discussion-Meetings and MishapsChapter 7 Planning for the Meeting; Attending or Avoiding Meetings; Filtering Meetings; Planning the Meeting; Zero-Time Planning; Chapter 8 Acquiring a Meeting Attitude; Preparing; Anticipating the Unexpected; Zero-Planning Attitude Adjustments; Chapter 9 Participating in the Meeting; Starting the Meeting; Interacting in the Meeting; Finishing the Meeting; Zero-Preparation Techniques; How to Plan and Conduct the Meeting Yourself; PART IV: Cross-Culture Communication-Bridging the Gap; Chapter 10 Understanding a Communication Culture Gap

Negating Troublesome DifferencesLeveraging Useful Similarities; Communicating Effectively; Chapter 11 Writing for Any Readership; Getting in Character; Getting Back to the Basics; Staying on Track; Zero-Time Techniques; Chapter 12 Presenting to Any Audience; Planning for the Unknown; Getting Acquainted; Keeping Together; Zero-Planning Techniques; Chapter 13 Meeting with Anyone or Any Group; Preparing for the Encounter; Generating Comfort; Making It Enjoyable for Everyone; Zero-preparation Techniques; Chapter 14 Conclusion; Index; A; B; C; D; E; F; G; I; J; K; L; M; N; O; P; R; S; T; U; V; W

Learn the tricks-of-the-trade of becoming a great technical communicator Remember when you were an undergraduate and freshman composition seemed so irrelevant to your life? After all, you were going to conquer the world with technological know-how. Your spellcheck software would handle the details. Now that you're a professional - pitching an idea, vying for a contract or grant, or presenting at a meeting - getting your point across effectively suddenly seems pretty essential for success, doesn't it? Fear not. This light-hearted text, brimming with proven techniques, good advice, and real-

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