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	1.	Dependability benchmarking for computer systems / edited by Karama Kanoun, Lisa Spainhower. by Kanoun, Karama [editor] Spainhower, Lisa [editor] Series: Practitioners Material type: Text; Format: available online ; Literary form: Not fiction Publisher: [Los Alamitos, CA] : Hoboken, N.J. : IEEE Computer Society ; Wiley, [2008]Copyright date: �2008 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	2.	Becoming a category of one : how extraordinary companies transcend commodity and defy comparison / Joe Calloway. by Calloway, Joe Edition: 2nd ed., rev. and updated. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, �2009 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	3.	Strategic benchmarking reloaded with Six Sigma : improve your company's performance using global best practice / Gregory H. Watson. by Watson, Gregory H Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, �2007 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	4.	Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. by Niven, Paul R Series: Listen Alaska Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : J. Wiley & Sons, �2008 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	5.	Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith. by Smith, Ralph F, 1953- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, �2007 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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