Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith.
Material type:
TextPublication details: Hoboken, N.J. : John Wiley & Sons, �2007.Description: 1 online resource (x, 227 pages) : illustrationsContent type: - text
- computer
- online resource
- 9781119196921
- 1119196922
- 9780470102145
- 0470102144
- 1280721804
- 9781280721809
- 9786610721801
- 6610721807
- 0470047461
- 9780470047460
- 9780470893128
- 0470893125
- Workflow -- Management
- Benchmarking (Management)
- Performance -- Management
- Strategic planning
- Performance technology -- Management
- Benchmarking
- �Etalonnage concurrentiel
- Rendement au travail -- Gestion
- Planification strat�egique
- TECHNOLOGY & ENGINEERING -- Industrial Technology
- TECHNOLOGY & ENGINEERING -- Industrial Engineering
- BUSINESS & ECONOMICS -- Production & Operations Management
- Benchmarking (Management)
- Performance -- Management
- Strategic planning
- Workflow -- Management
- 658.5/1 22
- HD62.17 .S65 2007eb
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition.
Print version record.
John Wiley and Sons Wiley Online Library: Complete oBooks
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