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	1.	Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / Robert A. Davis. by Davis, Robert A, 1947- Edition: Second edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken : Wiley, 2015Copyright date: �2016 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	2.	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] L�vlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016] Online access: Click here to access online Availability: No items available. Add to cart (remove)
	3.	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by Loeffler, Bruce [author.] Church, Brian T [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: �2015 Other title: Five principles of Disney service and relationship excellence Online access: Click here to access online Availability: No items available. Add to cart (remove)
	4.	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn, 1976- Hill-Wilson, Martin Ward, Andrew (Designer) Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00064055 Recorded Books Publisher: Chichester, England : Wiley, 2013Copyright date: �2013 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	5.	Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by Niemeier, Stefan, 1973- Zocchi, Andrea Catena, Marco, 1977- Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, West Sussex : John Wiley & Sons, [2013] Online access: Click here to access online Availability: No items available. Add to cart (remove)
	6.	Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage. by Robson, Kevin Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00066896 Recorded Books Publication details: New York : Wiley, 2012 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	7.	Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00063368 Recorded Books Publication details: Hoboken, N.J. : Wiley, 2012 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	8.	Social network analysis in telecommunications / Carlos Andre Reis Pinheiro. by Reis Pinheiro, Carlos Andre, 1940- Series: Wiley and SAS business series Material type: Text; Format: available online ; Literary form: Not fiction Publisher number: EB00066077 Recorded Books Publication details: Hoboken, N.J. : Wiley, �2011 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	9.	Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Se�an Meehan. by Barwise, Patrick Meehan, Se�an [aut] Material type: Text; Format: available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	10.	The ultimate online customer service guide : how to connect with your customers to sell more! / Marsha Collier. by Collier, Marsha Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, �2011 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	11.	Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman. by Pigues, D. Keith Alderman, Jerry D Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, �2010 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	12.	Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe. by Jaffe, Joseph, 1970- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, �2010 Online access: Click here to access online Availability: No items available. Add to cart (remove)
	13.	From products to services : insight and experience from companies which have embraced the service economy / Laurie Young. by Young, Laurie, 1955- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chichester, UK : John Wiley & Sons, �2008 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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