Tillmann, George. <br/><br/>
The business-oriented CIO :  a guide to market-driven management / 
 Market-driven management 
George Tillman. 
 - Hoboken, N.J. :  John Wiley & Sons,  �2008. 
 - 1 online resource (xv, 256 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index. 
<br/><br/> The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner. 
<br/><br/><br/>English. 
<br/><br/><label>ISBN: </label>9780470428511 0470428511 9780470377734 0470377739 1282112643 9781282112643 9786612112645 6612112646 
<br/><br/><label>Source: </label>CL0500000043  Safari Books Online 9780470278123  O'Reilly Media 
<br/><br/><label>Nat. Bib. No.: </label>GBA859069  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label> Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Chief information officers.<br/>Information technology--Management.<br/>Business planning.<br/>Information technology--Economic aspects.<br/>Consumer satisfaction--Economic aspects.<br/>Chefs des services de l'information.<br/>Technologie de l'information--Gestion.<br/>Technologie de l'information--Aspect �economique.<br/>Consommateurs--Satisfaction--Aspect �economique.<br/>BUSINESS & ECONOMICS--Information Management.<br/>BUSINESS & ECONOMICS--Knowledge Capital.<br/>Chief information officers.<br/>Information technology--Management.<br/>Business planning.<br/>Information technology--Economic aspects.<br/>Consumer satisfaction--Economic aspects.<br/>Business planning<br/>Chief information officers<br/>Information technology--Economic aspects<br/>Information technology--Management
<br/><br/><label>LC Class. No.: </label>HD30.2  / .T496 2008eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/038