Includes bibliographical references and index.

Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work; Contents; Foreword:The Generations of Knowledge Management; Preface; Acknowledgments; Chapter 1: The Human Touch; Chapter 2: Getting Started; Chapter 3: Roles; Chapter 4: Basic Requirements for Successful Knowledge Flow Management; Chapter 5: Driving for Success; Chapter 6: Barriers; Chapter 8: The Technology Trap; Chapter 9: Measure and Analyze; Chapter 10: Knowledge Flow Management: The Next Generation; Chapter 10: Final Thoughts; Appendix A; Key Success Factors; Appendix B: Additional Resources; About the Author.

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience. Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management.": Provides lessons learned and case studies from real experience; Discusses key knowledge f.

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