Includes bibliographical references (pages 211-212) and index.

Operations management in context -- Designing business processes -- Designing products & services -- Transfer of technology -- Controlling enterprise resources -- Developing lean operations -- Managing projects -- Managing operations strategically -- Managing quality systems -- Improving the operations -- Making it all work!

This work is aimed at practising managers, who need to make decisions, manage change and design working processes within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts relatively quickly in a range of different operational contexts.

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