Includes bibliographical references and index.

Overview -- Planning Stage -- Selecting the Vendor -- Negotiations: Strategy and Process -- Business Process Outsourcing Contract -- Measuring Performance -- Human Resources -- Transformational Outsourcing -- International Considerations -- Information Privacy and Security Issues / Fran�coise Gilbert -- Exhibits and Ancillary Agreements -- Postnegotiation Activities -- Renegotiation and Termination.

Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

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