Includes index.

The changing client-consultant relationship -- Promise, promises : excellent relationships from a client perspective -- The invisible firm -- The trouble with the status quo -- The client-consultant-consulting firm relationship -- Personal chemistry and relationship skills -- Recruitment, retention and remuneration -- Brand versus specialization : the race to the top? -- Handling the sales process -- Thought leadership : as much culture as intellect -- Managing consulting projects -- Three types of teamwork -- When is a methodology not a methodology? -- Innovation : beyond the borrowed watch -- The two-way mirror : listening and talking to clients -- Partners and parents -- Values -- Living the values, valuing the lives -- Conclusions.

The Trusted Firm looks at how leading consulting firms across the world create an environment for successful consulting - who they recruit and what kind of recruitment processes work best, how they keep their finger on the pulse of the market, how they ensure they?re matching the right people to the right jobs, and what kind of values they need.

Print version record.

John Wiley and Sons Wiley Online Library: Complete oBooks