Translated from the Dutch.

Includes bibliographical references (pages 183-187) and index.

Cover -- Contents -- Foreword 1 -- Foreword 2 -- Preface -- Prologue: Characteristics of Consulting -- 1: Characteristics of the Entry -- 2: The Entry and Fearless Speech -- Communicating advice -- Four forms of argumentation -- Forms of argumentation for consultants -- The fearless consultant -- Fearless speech under pressure -- Conclusion -- 3: Characteristics of Joint Problem Formulation -- 4: Problem Formulation and Irony -- Ambiguous communication -- What is irony? -- Two divine examples of irony -- The ironic consultant -- Irony as an instrument for change -- Irony and the concept of fate -- Conclusion -- 5: Characteristics of Intervening -- 6: Intervening and Power -- Intervening means stepping in -- The focus of interventions -- The art of intervening -- The powerless consultant -- Conclusion -- 7: Characteristics of Consolidating -- 8: Consolidating and Responsibility -- The responsibility of the consultant -- Why does anything come about? -- Authority and responsibility -- The non-responsible consultant -- Conclusion -- 9: Characteristics of Departure and Letting Go -- 10: Letting Go and Tragic Consulting -- The consultant as committed outsider -- The chorus in Greek tragedy -- The tragic consultant -- What pleasure does a tragedy give? -- Conclusion -- Epilogue: Twenty Minutes in the Life of a Consultant -- The invitation -- Observations prior to the conversation -- The conversation as it took place -- The conversation as it did not take place -- Observations following the conversation -- The follow-up conversation -- Appendix A -- Appendix B -- References.

Print version record.

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