Continuous improvement practice in local government : insights from Australia and New Zealand /
Pepper, Matthew,
Continuous improvement practice in local government : insights from Australia and New Zealand / Matthew Pepper, Oriana Milani Price and Arun Elias. - 1 online resource. - Routledge focus on business & management .
"This book looks at continuous improvement (CI) methodologies and the application of such in local government in Australia and New Zealand. Through case studies, the book translates theoretical concepts into real life applications and thus, highlights the theory-practice nexus. The cases provides theoretically informed narratives of how approaches have been applied by practitioners in the implementation of CI in their organisations. It also demonstrates the benefits of academic-industry collaboration in the CI discipline. This book will be a useful reference to scholars and researchers working on process improvements, service processes, public management, public administration and as well as policy makers from the public sector"--
9781003011675 1003011675 9781000536867 1000536866 9781000536874 1000536874
Local government--Australia.
Local government--New Zealand.
Continuous improvement process--Australia.
Continuous improvement process--New Zealand.
BUSINESS & ECONOMICS / Total Quality Management
BUSINESS & ECONOMICS / Quality Control
JS8033
320.8
Continuous improvement practice in local government : insights from Australia and New Zealand / Matthew Pepper, Oriana Milani Price and Arun Elias. - 1 online resource. - Routledge focus on business & management .
"This book looks at continuous improvement (CI) methodologies and the application of such in local government in Australia and New Zealand. Through case studies, the book translates theoretical concepts into real life applications and thus, highlights the theory-practice nexus. The cases provides theoretically informed narratives of how approaches have been applied by practitioners in the implementation of CI in their organisations. It also demonstrates the benefits of academic-industry collaboration in the CI discipline. This book will be a useful reference to scholars and researchers working on process improvements, service processes, public management, public administration and as well as policy makers from the public sector"--
9781003011675 1003011675 9781000536867 1000536866 9781000536874 1000536874
Local government--Australia.
Local government--New Zealand.
Continuous improvement process--Australia.
Continuous improvement process--New Zealand.
BUSINESS & ECONOMICS / Total Quality Management
BUSINESS & ECONOMICS / Quality Control
JS8033
320.8
