The business-oriented CIO : a guide to market-driven management /
Tillmann, George.
The business-oriented CIO : a guide to market-driven management / Market-driven management George Tillman. - Hoboken, N.J. : John Wiley & Sons, �2008. - 1 online resource (xv, 256 pages) : illustrations
Includes bibliographical references and index.
THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index.
The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.
English.
9780470428511 0470428511 9780470377734 0470377739 1282112643 9781282112643 9786612112645 6612112646
CL0500000043 Safari Books Online 9780470278123 O'Reilly Media
GBA859069 bnb
Uk
Chief information officers.
Information technology--Management.
Business planning.
Information technology--Economic aspects.
Consumer satisfaction--Economic aspects.
Chefs des services de l'information.
Technologie de l'information--Gestion.
Technologie de l'information--Aspect �economique.
Consommateurs--Satisfaction--Aspect �economique.
BUSINESS & ECONOMICS--Information Management.
BUSINESS & ECONOMICS--Knowledge Capital.
Chief information officers.
Information technology--Management.
Business planning.
Information technology--Economic aspects.
Consumer satisfaction--Economic aspects.
Business planning
Chief information officers
Information technology--Economic aspects
Information technology--Management
HD30.2 / .T496 2008eb
658.4/038
The business-oriented CIO : a guide to market-driven management / Market-driven management George Tillman. - Hoboken, N.J. : John Wiley & Sons, �2008. - 1 online resource (xv, 256 pages) : illustrations
Includes bibliographical references and index.
THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index.
The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.
English.
9780470428511 0470428511 9780470377734 0470377739 1282112643 9781282112643 9786612112645 6612112646
CL0500000043 Safari Books Online 9780470278123 O'Reilly Media
GBA859069 bnb
Uk
Chief information officers.
Information technology--Management.
Business planning.
Information technology--Economic aspects.
Consumer satisfaction--Economic aspects.
Chefs des services de l'information.
Technologie de l'information--Gestion.
Technologie de l'information--Aspect �economique.
Consommateurs--Satisfaction--Aspect �economique.
BUSINESS & ECONOMICS--Information Management.
BUSINESS & ECONOMICS--Knowledge Capital.
Chief information officers.
Information technology--Management.
Business planning.
Information technology--Economic aspects.
Consumer satisfaction--Economic aspects.
Business planning
Chief information officers
Information technology--Economic aspects
Information technology--Management
HD30.2 / .T496 2008eb
658.4/038
